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QUESTION 20
You are responsible for monitoring the IP network. You have noticed since the beginning of your shift that a particular interface on a network switch has been flapping, and it has finally gone down.You open an incident ticket. According to the ITIL?v3 framework, what should you do to determine if it is a recurring issue?
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A. Use Telnet to connect to the device and troubleshoot.
B. Ping the device to verify connectivity.
