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QUESTION 52
The Cisco IOS command, logging buffered 65536, performs which one of these tasks?
A. provides a memory buffer for spooling messages to remote syslog daemons
B. instructs the device to limit UDP messages to 64 KB
C. indicates the number of log messages kept for viewing during a show logging command on the console
D. provides flash-based buffering of messages when no receiver is available
Correct Answer: C
QUESTION 53
According to the ITIL?v3 framework, what is considered a problem management task?
A. proactive review of syslog summary report
B. performance of changes needed to remove a known error C. restoration of service
D. closing of the incident tickets
Correct Answer: C
QUESTION 54
In inventory management, what is the primary responsibility of a “master poller”?
A. to obtain device lists from childpollers
B. to provide a source for NTP queries
C. to provide authoritative information for all other managers
D. to provide device serial numbers to other managers
Correct Answer: C
QUESTION 55
Why do SNMP counters often show different numbers than Cisco IOS CLI show commands?
A. The counter output from a CLI show command cannot be reset on interfaces.
B. SNMP counters use SNMPv3 values, whereas CLI show commands use SNMPv2 values
C. SNMP uses 64-bit counters, whereas CLI show commands use 32-bit counters.
D. The only way to reset the SNMP counters is to reload the box.
Correct Answer: D
QUESTION 56
When closing a trouble ticket, why is closure categorization very important?
A. It helps to identify the person who opened the ticket.
B. It helps to identify the name of the staff who worked on the incident
C. It clearly identifies ticket open time.
D. It helps to identify the cause of an outage.
Correct Answer: D
QUESTION 57
According to the ITIL?v3 framework, which two formulas are commonly used to calculate priority? (Choose two.)
A. priority = urgency + impact
B. priority = severity + impact
C. priority = urgency x impact
D. priority = severity x urgency
Correct Answer: AC
QUESTION 58
Which three protocols can you use to collect detailed configuration information on network devices for inventory purposes? (Choose three.)
A. SNMP
B. IP SLA
C. RMON
D. Cisco Discovery Protocol
E. NetFlow
F. SSH
Correct Answer: ADF QUESTION 59
According to the ITIL?v3 framework, what activity is required to implement reboots, repairs, or workarounds?
A. initiate connection to the device and enter privileged mode at the CLI
B. initiate a request for change
C. full documentation and closure of the incident record
D. ensure fix or workaround is compliant with existing configuration standards
Correct Answer: A QUESTION 60
After notifying the customer about an SLA issue, what should you do?
A. Notify the SLA manager so that they can issue a credit to the customer.
B. Document who you contacted about the SLA issue by opening or updating a ticket
C. Log the call and wait for a response from the customer.
D. Open a trouble ticket with the information collected from the customer.
Correct Answer: D QUESTION 61
According to the ITIL?v3 framework, which of these three processes are common inputs to root cause analysis? (Choose three.)
A. event management
B. incident management
C. proactive problem management
D. change management
Correct Answer: ABC QUESTION 62
Which technique is used to set up an early warning system for impending service-level violations?
A. MOS scoring
B. configuration change events
C. threshold-crossing events
D. event-based alarming
Correct Answer: C QUESTION 63
Which three of these factors are important information in a network change document? (Choose three.)
A. detailed information about the steps required to carry out the process of network change
B. steps to verify the accuracy of the network change after the change has taken place
C. a rollback plan, in case the network change is not successful
D. a detailed inventory of all types of hardware and devices used in the network
E. a complete list of all types of software used in the network
Correct Answer: ABC QUESTION 64
A software upgrade is performed on some of the routers in a network. What would be your first major verification step after the upgrade?
A. check show version
B. checkconfig-register
C. check routing table
D. check logs for errors
E. check if router prompt has changed
Correct Answer: D
QUESTION 65
According to the ITIL?v3 framework, which three statements are true with regard to effective problem management? (Choose three.)
A. The goal of problem management is similar to the goal of incident management.
B. Resources dedicated to problem management are more effective than resources dedicated solely to managing incidents.
C. A problem ticket can be opened as a result of a single incident ticket.
D. It is desirable to align incident and problem management categories.
E. Like incident management, problem management is reactive in nature.
F. All incidents ultimately require a problem ticket for final closure.
Correct Answer: BCD
QUESTION 66
Network inventory is polled once per week on Saturdays.
A new router is being installed on Sunday.
Which of these network managers should be synchronized with the inventory manager in order to have the most up-to-date device list as soon as possible?
A. Cisco Performance Manager
B. CMDB
C. Syslog Manager
D. Manager of Managers
E. CiscoWorks Fault Manager
Correct Answer: B
QUESTION 67
Your fault management system indicates that an “interface down” event was received five minutes ago, followed by an “interface up” event three minutes later. What should you do?
A. Open a trouble ticket and begin troubleshooting the outage.
B. Verify that there were no changes made to the device recently.
C. Monitor the device for additional interface events before taking any action.
D. Escalate to a level 2 NOC engineer immediately.
Correct Answer: B
QUESTION 68
A customer complained about their network performance. You scheduled a change request that will reroute their traffic through a different node to improve performance. What must you do to verify that this change had the desired results?
A. Validate the customer SLA for performance through the network.
B. Collect baseline performance data before and after the change.
C. Contact the customer to ensure that their performance has improved
D. Document the change request so that there is an audit trail.
Correct Answer: B QUESTION 69
When you receive a change document for a network change, what information would you make sure to have?
A. detailed information about the steps required to carry out the process of network change, and a rollback plan
B. an explanation of the business case for the change
C. an understanding of how long-term performance will be improved
D. a list of test cases that were conducted in the lab for this network change
Correct Answer: A QUESTION 70
Select and Place: Correct Answer:
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